Share
News & Announcements

The New and Improved Bill Pay

Posted on June 23, 2017

Important Dates

  • Bill Pay access will be disabled at 2:30 PM Wednesday, July 12, 2017.
  • Please schedule payments that are due between July 14 and July 20 on or before July 12, 2017 to ensure they are successfully delivered.
  • The upgraded Bill Pay is expected to return July 14, 2017.

What can you do to prepare?

Please make sure we have the most recent contact phone number and/ or email address on file. Please also verify your account information and biller/ payee addresses are correct. A list of FAQs is available by clicking on the link below:

Bill Pay FAQs

The new Bill Pay upgrade includes:

  • More flexibility in scheduling options
  • Enhanced eBills
  • Rush payment options
  • Later cutoff times
  • Payments scheduled by a “deliver by” date rather than mail date
  • Payment monitoring
  • Alerts and enhanced fraud monitoring to protect you from unauthorized payments

 

    Click on the Bill Pay video below to learn more:

View All News & Announcements »

Comments
Karen Delisle
Spoke to PCU. You have delete the old app from your devices. Then upload their app. Also make sure you accept cookies. Did this today works great.
7/25/2017 10:09:18 AM

Lisa Griffin
I spoke to someone briefly regarding the Default List. There is no way to show/hide a payee anymore. Basically I have to view all my payees whether I need to send a payment or not. Some only get sent out once per year. I have attempted to create groups to separate the bill pays and the payees who don't get used monthly. So far the system will only let me create 2 groups. It would be nice if we could go back to the show/hide payables so that we don't have to view all at once. It makes for a messy screen and confusion. I am not sure if this is an enhancement to the old way, but in my opinion, it is much more confusing and TIME consuming.
7/24/2017 3:49:48 PM

Karen M.
I see what you mean. I could pay my bills & they went THAT DAY, not 3 days later AND it doesn't shows in my account right away either. The other system was way better.
7/24/2017 7:30:17 AM

Neal Duffy
Bill Pay not working - Says please wait..... I'm still waiting.
7/22/2017 5:32:14 AM

Sue Baran
Hate this new system . trying for the past 3 days to get in and pay bills. Talked to 3 of your employees to no avail. Thinking of pulling out and trying a different bank
7/21/2017 6:18:02 PM

Penny MacPhail
I agree with Susan and Mark. I just spoke with a customer service agent at the credit union and was told that a running balance of the money in your account after a payment was scheduled to be made was not available. Like Susan, I found that feature to be very handy. If you have more than one account be sure that the correct account is listed as the paying account. For years I have used the same account to pay my bills. When I went to pay my bills using the new system a different account was listed. I changed it to the correct account. If I had not noticed this and not changed it there would not have been enough money in the account to pay the bills. IF IT AIN'T BROKE, DON'T FIX IT!
7/21/2017 10:53:55 AM

lisa
bill pay not working ;(
7/20/2017 6:21:32 PM

Eddie Rada
I like that I can now get ebills for many of my accounts that wouldn't work previously. the interface seems a lot cleaner with more options. So far so good! Thumbs up!
7/20/2017 5:05:45 PM

Patty
Staff very helpful with trouble shooting
7/18/2017 5:16:28 PM

Alicja
It's not working yet...where to start?
7/18/2017 8:04:57 AM

Mark Higgins
Bill pay not working
7/17/2017 4:15:31 PM

Susan rutkowski
Do not like the new bill pay at all. Should have left it alone. It was much easier before and know I can't find my balance after future payments anymore which came in handy.
7/15/2017 6:54:09 PM

Leave comment Subscribe