Main Office (413) 592-9495
Toll Free (866) 592-7628
For individual location information click here.
Lost or Stolen MasterMoney™ Debit Cards
If you think that your card and/or code has been lost or stolen, call toll free (866) 592-7628 during our normal business hours.
After hours call toll free (800) 264-5578. This number is also available 24 hours a day, seven days a week.
Our International Hot Card phone number is (701) 461-0621. This number is also available 24 hours a day, seven days a week.
Traveling Internationally with Your MasterMoneyTM Debit Card
You can use your debit card while traveling outside the United States. Please refer to the following tips:
◾Before you leave, please let us know when and where you’re traveling, as well as the card(s) you’ll be taking with you. Add your travel plan by calling us at (866) 592-7628 during normal business hours.
◾Use your debit card to make purchases worldwide at participating retailers and service providers. If you have any difficulty using a foreign ATM, use your debit card to get an over-the-counter cash disbursement at a local financial institution.
For assistance while traveling, after normal business hours, you can call (412) 552-2697 toll-free from foreign countries.
Online or Mobile Banking Issues
If you have any questions, simply click on the "Help" button that appears on each screen or you may contact our team at (413) 592-9495 ext.1600 during normal business hours.
Additionally, we have a hotline that will be operational 24/7 and that number is (866) 592-7628.
To contact us via email, you may use the form below. Your message will be sent to us securely.