We’re dedicated to safety…

Amid Coronavirus (COVID-19) news, we are committed to doing everything we can to meet your banking and investing needs. PNCU will continue to devote all necessary resources to help ensure your personal safety, while maintaining all of the services you count on.

During this time, we strongly encourage you to use remote channels for your banking needs. Until further notice, all branch lobbies are closed. Drive-up services and ATMs are available at the following locations:


Main Office, 46 Main Street, Chicopee, MA 01020 (Drive-Up & Walk-Up ATM Available) Direct Line: (413) 592-9495
Mon-Wed, Fri, 8:45 am – 4:00 pm
Thursday, 8:45 am – 6:00 pm
Saturday, 8:45 am – 12:00 pm

Front Street Office, 923 Front Street, Chicopee, MA 01013 (Drive-Up & Walk-Up ATM Available) Direct Line: (413) 592-5108
Mon-Wed, 8:30 am – 4:00 pm
Thursday and Friday, 8:30 am – 5:00 pm
Saturday, 9:00 am – 12:00 pm

Southampton Office, 32 College Highway, Southampton, MA 01073 (Drive-Up ATM Available) Direct Line: (413) 282-0085 
Mon-Wed, Fri, 8:30 am – 4:00 pm
Thursday, 8:30 am – 6:00 pm
Saturday, 8:30 am – 12:00 pm

**Exchange Street Office, 244 Exchange Street, Chicopee, MA 01013 (Drive-Up & Walk-Up ATM Available) Direct Line: (413) 594-8586 
Mon-Thurs, 8:45 am – 4:00 pm
Friday, 8:45 am – 6:00 pm

*Walk-Up ATM’s are also available at Exchange Street (244 Exchange Street Chicopee, MA) and BJ’s Wholesale Club (650 Memorial Dr, Chicopee, MA 01020)
**We are temporarily opening our Exchange Street Office drive-up window to assist with traffic overflow.

Wilbraham Office, 2002 Boston Road, Wilbraham, MA 01095 (Drive-Up ATM Available) Direct Line: (413) 693-0273
Mon-Thurs, 8:45 am – 4:00 pm
Friday, 8:45 am – 6:00 pm
Saturday, 8:45 am – 12:00 pm

Westfield Office, 1 Parkside Avenue, Westfield, MA 01085 (Drive-Up ATM Available) Direct Line: (413) 568-9973
Mon-Wed, 8:45 am – 4:00 pm
Thursday and Friday, 8:45 am – 5:00 pm
Saturday, 8:45 am – 12:00 pm

Granby Office, 34 W. State Street, Granby, MA 01033 (Drive-Up ATM Available) Direct Line: (413) 467-7168
Mon-Wed, Fri, 8:45 am – 4:00 pm
Thursday, 8:45 am – 6:00 pm
Saturday, 8:45 am – 12:00 pm

Hampden Office, 25 East Longmeadow Street, Hampden, MA 01036 (Drive-Up ATM Available) Direct Line: (413) 566-0084
Mon-Wed, Fri, 8:45 am – 4:00 pm
Thursday, 8:45 am – 6:00 pm
Saturday, 8:45 am – 12:00 pm

Alternative Ways To Bank

Like us, you’re probably trying your best to avoid germs and contact. Here are a few ways to bank from home:

1. If you haven’t already, download the PNCU Mobile App from the app store to access your bank accounts anytime, anywhere. Deposit checks using mobile deposit, pay bills, transfer/send money or simply check your balances anytime.

Available on the App StoreGet it on Google Play

2. Login to online banking from our home page. Not registered for online banking? No worries. Registration is easy and can be done right here.

3. Our Main Office, Front Street, Granby, Wilbraham Offices offer Night Deposit Boxes, where members can securely make deposits outside of normal banking hours.

4. Popmoney® allows members to send and receive payments through their existing online banking account by providing an email address or phone number. Repay a friend, pay for rent, or split the cost of groceries.

5. Add Apple Pay, Google Pay, or Samsung Pay to your mobile device for touchless payment transactions.

Important Information & Resources

Questions and Concerns

Rest assured, our member service representatives are always accessible.  To contact a member of our team, please call (413) 592-9495 or send a message through our online form*.

Did you know you can also contact us through the PNCU Mobile App in 3 easy steps?

  1. Login to online banking through the PNCU Mobile App.
  2. In the top right corner, click on the icon to open more options.
  3. Select “Contact Center” to conveniently send messages directly to our team.
*When sending a message through our online contact form, please do not provide personally identifiable information (username, password, account numbers, etc.). You can include personally identifiable information when sending messages through our PNCU Mobile App.

As the effects of the COVID-19 pandemic continue to reverberate and disorient the economy and residents of Western, MA we’re prepared to play our role as systemic stabilizers. For the financial health of our members, employees, community and economy at large, we will continue to do business through our drive-up windows, ATMs, call center and online and mobile banking platforms. While branch lobbies are closed until further notice, members can have peace  of mind knowing that virtually all banking can be done through the drive-up windows, through our mobile app, online or over the phone quickly and easily.

Besides having navigated recessions, war time, natural disasters and now a global pandemic, we have generations of experience on our side, plus deposits that are insured by the National Credit Union Administration (NCUA) up to

$250,000 and by the Massachusetts Share Insurance Corporation (MSIC) in excess of $250,000. With a strong capital position and superior asset quality, the Polish National Credit Union is positioned to weather this storm. Rest assured, the safest place for your money is inside our financial institution.

While we are hopeful the worst is behind us, PNCU has planned for an acute period of disruption for multiple months, spanning our entire footprint and with a view of all stakeholders. This puts us in a position to control this situation to the best of our ability. We have stress tested our remote capabilities, financials and have laid groundwork for a smooth transition between the present and foreseeable  future.

As social distancing measures increase in the coming days, we understand the increased pressure this puts on you and the changes this brings to your everyday life. Our team is here to help our members through whatever the coming weeks and months may bring. We’re encouraging members to check for PNCU updates by visiting regularly and to give us a call at (413) 592-9495 if you’re experiencing a hardship. Difficult times reveal our true character, our true colors and our ability to do the right thing by our members.


Jim Kelly

James P. Kelly
President/Chief Executive Officer

Relationships Built to Last

For more information about accounts and services, find a branch nearest youuse our Contact Form, or call us at (413) 592-9495.

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To all health care professionals, caretakers, food service employees, delivery men & women, first responders, municipal workers, business owners and more.... THANK YOU!Click here for COVID-19 information.