Employee Appreciation

Our employees have been working very hard this past year. To say “thank you” for their dedication, branches will operating on a different schedule next week:

Monday, November 2, 2020:
Front St.- Normal hours of operation
Hampden- CLOSED
Granby- Normal hours of operation
Main Office- Normal hours of operation
Southampton- Normal hours of operation
Westfield- Normal hours of operation
Wilbraham- Normal hours of operation
Thursday, November 5, 2020:
Front St.- Normal hours of operation
Hampden- CLOSED
Granby- Normal hours of operation
Main Office- CLOSED
Southampton- Normal hours of operation
Westfield- Normal hours of operation
Wilbraham- Normal hours of operation
Tuesday, November 3, 2020:
Front St.- Normal hours of operation
Hampden- CLOSED
Granby- Normal hours of operation
Main Office- Normal hours of operation
Southampton- Normal hours of operation
Westfield- Normal hours of operation
Wilbraham- Normal hours of operation
Friday, November 6, 2020:
Front St.- Normal hours of operation
Hampden- CLOSED
Granby- Normal hours of operation
Main Office- Normal hours of operation
Southampton- Normal hours of operation
Westfield- Normal hours of operation
Wilbraham- Normal hours of operation
Wednesday, November 4, 2020:
All branches and offices are closed today.
Saturday, November 7, 2020:
Front St.- Normal hours of operation
Hampden- CLOSED
Granby- Normal hours of operation
Main Office- Normal hours of operation
Southampton- Normal hours of operation
Westfield- Normal hours of operation
Wilbraham- Normal hours of operation

For a list of normal hours, click here and remember, you can access your online account 24/7! While we are happy to assist you one of our branches, we are still encouraging members to use the drive-up windows and remote channels. When you are visiting us in-person, please remember the Credit Union will require you to promptly exit upon completion of your transaction and practice social distancing. Members can also expect the following:

  • A greeter to ensure masks are worn prior to entering the building. Please be aware the greeter may ask you to lower your face covering for identification and security purposes. You will then be directed to the next available representative.
  • Hand sanitizers at the lobby entrance.
  • Plexiglass shields at teller lines and account opening desks to serve as protective barriers between Credit Union employees and members.
  • Floor markers to indicate the appropriate distance to stand while in line.
  • Restrooms will not be available.

Alternative Ways To Bank

Like us, you’re probably trying your best to avoid germs and contact. Here are a few ways to bank from home:

1. If you haven’t already, download the PNCU Mobile App from the app store to access your bank accounts anytime, anywhere. Deposit checks using mobile deposit, pay bills, transfer/send money or simply check your balances anytime.

Available on the App StoreGet it on Google Play

2. Login to online banking from our home page. Not registered for online banking? No worries. Registration is easy and can be done right here.

3. Our Main Office, Front Street, Granby, Wilbraham Offices offer Night Deposit Boxes, where members can securely make deposits outside of normal banking hours.

4. Popmoney® allows members to send and receive payments through their existing online banking account by providing an email address or phone number. Repay a friend, pay for rent, or split the cost of groceries.

5. Add Apple Pay, Google Pay, or Samsung Pay to your mobile device for touchless payment transactions.

Contact Us Through Online & Mobile Banking

Rest assured, our member service representatives are always accessible.  To contact a member of our team, please call (413) 592-9495 or send a message through our online form*.

Did you know you can also contact us through the PNCU Mobile App in 3 easy steps?

  1. Login to online banking through the PNCU Mobile App.
  2. In the top right corner, click on the icon to open more options.
  3. Select “Contact Center” to conveniently send messages directly to our team.
*When sending a message through our online contact form, please do not provide personally identifiable information (username, password, account numbers, etc.). You can include personally identifiable information when sending messages through our PNCU Mobile App.

Important Information & Resources

Questions and Concerns

Scammers are taking advantage of the spike in electronic transfers of monies and fears surrounding COVID-19. They are setting up websites to sell bogus products, and using fake emails, texts, and social media posts as a ruse to steal your money or collect personally identifiable information.

Fake unemployment claims are being filed using personal information stolen in recent national data breaches. Often, victims learn they have been targeted when they receive letters in the mail about their pandemic unemployment benefits—though they have never filed a claim. Here are some tips:

  • Do not click on links from sources you do not know.
  • Do not answer the phone for numbers you do not recognize. Chances are if the call is real, the caller will leave a voicemail.
  • Keep an eye on emails claiming to be from the Centers for Disease Control and Prevention (CDC) or the Internal Revenue Service (IRS). The emails may contain a virus.
  • Do your homework when receiving an email from someone requesting money or claiming to know your loved ones. If they request payment by wiring, electronic transfers or through the purchase of gift cards, it is usually fraud.

Relationships Built to Last

For more information about accounts and services, find a branch nearest youuse our Contact Form, or call us at (413) 592-9495.

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